Can I use the service without a reservation?
It is possible to use the car without a reservation.
However, reservations are given priority, and there may be times when the requested car model or car may not be available due to availability.
Early reservations are recommended.
Does the contractor have to make the reservation?
When using Web-based payment, the person making the reservation, the borrower, and the credit card holder must also be the same person.
Please contact us in advance if the name of the credit card holder is different.
How many days in advance can I make a reservation?
Reservations can be made 6 months prior to the departure date.
How can I change or cancel a reservation made on the website?
Reservations can be made 6 months prior to the departure date.
Why didn't I receive the confirmation email sent after making a reservation on the official website and what can I do about it?
Depending on your e-mail settings, you may not be able to receive our e-mails.
Please set “@kurumano.link” as an acceptable domain.
Can I rent a car with an international driver's license?
An international driver's license that allows you to drive in Japan is an international driver's license issued by a country that is a signatory to the Geneva Conventions and conforms to the forms prescribed by the Conventions. An international driver's license issued by a country that is a signatory to the Geneva Conventions but issued in accordance with other conventions (such as the Vienna Convention) is not valid for driving in Japan.
https://www.keishicho.metro.tokyo.lg.jp/menkyo/menkyo/kokugai/kokusaimenkyo.files/kokusaimenkyo_english.pdf
Do you provide vehicle dispatch and pick-up services?
Reservations can be made 6 months prior to the departure date.
Is it possible to specify the type of car?
Reservations can be made 6 months prior to the departure date.
Do you have child seats available for rent?
Reservations can be made 6 months prior to the departure date.